Delivery

All UK orders are sent via Royal Mail Tracked 48.

We aim to dispatch orders within 1 - 3 days. Once dispatched, Royal Mail Tracked 48 aims to deliver within 2 - 3 working days.

You’ll receive an order confirmation by email when your order is placed, followed by a tracking link once it has been dispatched.

During launches and busy seasonal periods, dispatch may take a little longer.

Tracking

Once your order ships, you’ll receive a tracking link by email. If you haven’t received one, please check your spam folder or contact hello@unwworn.com.

30-Day Satisfaction Guarantee

We want you to genuinely love L’EAUNDRY™.

You can try L’EAUNDRY™ at home and, if you’re not happy with it — whether the fragrance isn’t for you or you simply don’t feel the product is right for you — contact us within 30 days of receiving your order.

We’ll provide instructions for returning your product and issue a refund once your return has been received.

Customers are responsible for return postage unless the product is faulty, damaged or incorrect. Our satisfaction guarantee is limited to one refund per customer and is in addition to your statutory consumer rights.

Cancellations & Returns

UK customers purchasing online generally have the right to cancel an order within 14 days of receiving it, subject to applicable legal exceptions.

To arrange a cancellation or return, email hello@unwworn.com. Unless your item is faulty, damaged or incorrect, you are responsible for return postage.

Nothing in this policy affects your statutory consumer rights.

Damaged, Faulty or Incorrect Orders

If something isn’t right with your order, email hello@unwworn.com as soon as possible with your order number and, where helpful, photos of the product and packaging.

We’ll arrange an appropriate replacement or refund.

Wrong Address

Please double-check your delivery details at checkout.

If you notice an error after ordering, contact us as soon as possible and we’ll do our best to update the address before dispatch.

Missing Orders

If your parcel hasn’t arrived within 7 business days of dispatch, check your tracking information and with neighbours or reception first.

Still missing? Email hello@unwworn.com with your order number and we’ll help get it sorted.